Refund Policy

Last updated: September 2026

1. What you are paying for

A MajlisKenduri plan is a single, one-time payment. It keeps one published invitation live for the plan's term (1, 2 or 3 months) with RSVP, guestbook and the rest of the features switched on. There is no auto-renewal and nothing physical is sent to you. Because the service is delivered the moment your invitation goes live, the refund rules below turn on whether you have published or not.

2. Not published yet: full refund within 7 days

If you paid but have not published the invitation (the link has never gone live), email us within 7 days of the payment and we refund the full amount. No reason needed.

3. Already published: no refund for change of mind

Once the link is live and shareable, the service has been delivered. We do not refund because:

  • You changed your mind or picked a plan longer than you needed
  • The majlis was postponed or cancelled
  • You did not send the link to anyone, or fewer guests opened it than you hoped
  • You switched to a different design after publishing

If your date moved, write to us anyway. We would rather shift your access period than argue about it, and we usually can.

4. When we always refund

  • You were charged twice for the same invitation
  • Payment went through but your plan never activated, and we could not fix it within 2 working days
  • Your published invitation was unreachable for more than 24 hours because of a fault on our side

5. How to ask

Email hello@majliskenduri.com from the address on your account. Include the invitation link (or the receipt Stripe emailed you) and one line on what happened. We reply within 2 working days. Approved refunds go back to the card or bank account you paid with. Stripe issues them straight away; your bank can take 5 to 10 working days to show it.

6. Chargebacks

Please email us before raising a dispute with your bank. A chargeback freezes the invitation while the bank investigates, which is the last thing you want the week before the majlis. Most problems are sorted in one reply.

7. Changes to this policy

If we change these terms we update the date at the top of this page. Refunds are handled under the version in force on the day you paid. This policy sits alongside our Terms of Service and is governed by the laws of Malaysia.